Share this page with others×
Pembroke Property Management carry out Block Management in Tonbridge and the surrounding areas. Below is a case study relating to the management handover of one such property.
Wellington Place is located on the High Street in Tonbridge. It consists of 31 apartments and 2 commercial units. The location of the property is convenient for residents who work in the town or need to get to the train station. Each apartment has the benefit of its own parking space.
Clear communication is required for residents and leaseholders. Improvements have been implemented and feedback from leaseholders has been very positive.
Email us if you are experiencing management or maintenance issues and wish to benefit from a more attentive and value-added service.
The Resident Management Company appointed Pembroke Property Management in 2014 and the following issues needed to be addressed immediately:
The first issue to tackle was replacing the fire alarm. The existing contractor who maintained the system provided a quote of £8500 to replace the control unit. The Directors of the Resident Management Company had asked the previous agent to submit a claim. The previous agent said that the damaged caused to the control unit was not covered by the buildings insurance. We opened up a claim with the insurance company. In parallel, we started a section 20 consultation for the tendering of the replacement of the system. This was carried out because there was no guarantee that the insurance company would pay the claim.
The leaseholders and residents were kept informed about the situation. In the end, the cost of the replacement of the control unit was £4,900. The insurance assessor attended the site and reviewed the system and decided the claim should be paid.
In the first week of taking over the management, the maintenance contractors attended the site and carried out a deep clean of the communal areas. We carry out block management in Tonbridge for several developments and have a list of approved maintenance contractors who can help. The property manager met with residents on site to further discuss their requirements with regards the property maintenance and management.
6 months into the management of the property and the development is looking a lot better. A meeting is being arranged with leaseholders to discuss the future management of the building, to review the budget for the next 18 months, and to build up suitable reserve funds.
Call or send us an email today. Find out how our 5 star customer service has helped thousands of residents.
” I would like to say what a fantastic job you are doing of turning the building around. It is already a much more pleasant place to live and hopefully as the improvements continue it will get even better.” – Leaseholder, Wellington Place, Tonbridge.