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Clifford Way is a modern mixed development of houses and apartments along the river Medway in Central Maidstone. Built in 2008, there are 6 architecturally pleasing blocks in total, and they are all designed differently. The Landlord is a large freehold investor and the previous managing agent was appointed by the developer.
The property management includes the maintenance and management of the following services:
The development went through a period of very poor management with the previous managing agent. There were at least 5 property managers assigned to it over a two year period and at one stage no property manager assigned for at least 9 months. None of them were able to resolve the root issues. Residents were frustrated with the response of the Managing Agent. Some residents had submitted formal complaints to the property ombudsman and won.
When we were awarded the contract we contacted some key residents and identified the priorities for them. They were concerned about the ever increasing service charge costs and the lack to repairs carried out. Pembroke carried out a condition survey and produced a backlog list of 150 issues.
The backlog of issues included:
Even though we are appointed by the Landlord, we are engaging with the residents to identify their priorities and explain to them what we are doing on the development. The response from the residents has been very positive. We are collaborating to bring the development back up to the standard expected.
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Over the next year we will be carrying out internal and external decorations because they are long overdue. Pembroke PM will also be reviewing the lighting and install LED to reduce the year on year costs. The development is in a flood risk area and therefore we are implementing a flood risk management plan.
“After having suffered 8 years of poor property management from our previous agents, It is fantastic to have an agent who works collaboratively with Leaseholders. Pembroke are responsive to emails and there is always someone available to speak to me when I call.” Leaseholder, Maidstone.