Pembroke is fast becoming known as the agent of choice for those seeking a responsive customer focused service. As a result, our portfolio has grown over the years mostly through word of mouth and recommendations. Get in touch for a free consultation.
Whatever your concern, we will work positively with you and put residents at the heart of our management services. Have a look at some of our case studies and client areas to see how we are delivering enhanced services to our customers.
Call us today on 0333 344 2100 for a free discussion about your requirements and the benefits of moving to Pembroke Property Management.
If your current managing agent is not communicating with you or providing a valued service, find out how Pembroke can help. We provide enhanced customer services and work closely with clients to deliver on their vision.
We can assist at any stage of the development process by providing expert advice and guidance. We strive to be supportive and aid a smooth transition into our management service.
We work with Freehold Landlords and ensure your property is well maintained and serviced. Health and Safety compliance and Fire Risk is our priority. Our Legal Services team is always at hand to analyse leases and resolve any disputes.
Working with developers and residents to provide sustainable, healthy, community focused places to live and work. Assisting with the management of the long term maintenance plans to ensure the community continues to flourish for future generations.
Yasmin Casady – Trainee Administrator
Yasmin was quick to answer my email response to a letter we had received. She was courtesy and friendly in her reply but professional and helpful too.
As a trainee it is always useful to receive feedback. Well done Yasmin, keep up the good work. M Barnett, Feb 2021
Pembroke visit the block every few weeks to check up whether there are any problems and whether repairs are necessary. They are vigilant keeping ahead of repairs and this reduces the maintenance cost to the block in the long term. They employ conscientious maintenance people to keep the premises clean and the garden looking good. This enhances the block for everyone. They do this for a reasonable cost and I’m happy with their handling. Jo, Feb 2021
Efficient, Timely and organised, Gavin Fisher, Feb 2021
Very efficient, prompt and friendly Customer Service, Ian Emmins, Feb 2021
Worked with them to update the signage for a site. Overall great experience with helpful staff. Anon, Jan 2021
Pembroke have been the managing agents for the the block that we live in for a few years now and it is always a pleasure to deal with them. I would certainly recommend Pembroke to anyone looking for a competent management company. Thanks guys! Elliott, Jan 2021
Everyone i spoke to there was very help. They promised to get back to me and they did. Everything was sorted.
Very polite and explained everything.
I would feel confident to call them again if needed. D Gaston, Jan 2021
Very fast response to emails the team provide an excellent service. Special mention to Robyn who we have been dealing with, who has been very helpful and efficient. Jenny Davis, Jan 2021
Our brand promise is to maintain desirable places to live and deliver great customer service, at a cost which is reasonable for people paying the service charges.
We have a 5 Star Customer Service Charter. Find out more
Pembroke’s goal is to be the go-to agent of choice for property owners who put residents at the heart of decisions which affect their communities. Our management services are underpinned by Pembroke’s six core values, which guide and influence our team.
Pembroke is a member of the Association of Residential Managing Agents, with ARMA-Q accreditation. Clients can be assured that we maintain the highest professional standards for management, health and safety, and financial compliance in the industry. Our Legal & Compliance Director is an ex-city solictor specialising in property law, and a member of the Law Society.
We are members of The Property Omdusmen (TPO), and registered with the Information Commissioner’s Office (ICO) for data protection. Individually, our staff belong to the Institute of Residential Property Managers (IRPM), raising standards in the property management sector.
Foundation House
Coach & Horses Passage
Tunbridge Wells
Kent TN2 5NP
8 St Thomas Street
London
SE1 9RR
Pembroke Property Management Limited
Tel: 0333 344 2100
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For our complaints procedure, Click here.
