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Pembroke Property Management has become one of the first residential managing agents in England and Wales to achieve a highly prestigious accreditation by the industry’s trade body – the Association of Residential Managing Agents (ARMA).
Pembroke Property Management has achieved ARMA-Q accreditation – the new regulatory regime for residential leasehold managing agents. ARMA-Q has been introduced by ARMA – the industry’s trade body, in the absence of any statutory regulation, with the aim of pushing up standards of property management across the board.
ARMA’s Chief Executive, Michelle Banks said: “Choosing the right managing agent can be a bit of a minefield. The industry’s not regulated so they don’t have to belong to a professional body or comply with specific standards. We have introduced ARMA-Q so leaseholders can be confident they are choosing a quality agent.”
She continued: “Anyone appointing an ARMA-Q agent to manage their property can have peace of mind that they conform to high standards, are bound by a consumer chart and are regulated independently. Like all of ARMA’s members, Pembroke Property Management has a clear commitment to providing the best service.”
Geoff Hollywood, Managing Director of Pembroke Property Management said: “To achieve accreditation, we had to demonstrate that we comply with over 160 rigorous industry standards, so we are extremely proud to have achieved the ARMA-Q badge of quality. It is good to have our professionalism and customer care officially recognised.”
Flat owners who use ARMA-Q accredited agents to manage their property will be guaranteed a number of safeguards including:
• Higher professional standards and levels of customer care
• A transparent and open service
• Access to an independent regulatory panel
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