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Pembroke Property Management

Consent Application Forms

Consent Application Forms

Where you need to apply to the Management Company for consent, such as renting out your flat or keeping a pet, please complete the relevant application form on the right and press submit.  Our customer service team will receive your application and be in contact with you. Please note there is an administration fee of £105 plus VAT for processing applications for consent/registration, and this will be applied to your service charge account.

We have specific consent forms for each of the following applications:

  • Consent to underlet
  • Register an underlease
  • Permission to keep a cat in a flat
  • Permission to keep a dog in a flat
  • Permission to keep other animal in a flat
  • Permission to keep a storage unit on an undercroft car par
  • Permission for Alterations (Windows, Internals)
  • Permission to change your flat front door
  • Permission to move your gas flue
  • Application to install an air conditioning unit in a block of flats
  • Permission to install an EV charger

Testimonials

Out of Hours service

Pembroke Property Management offers an out of hours emergency line to our clients.

This ensures residents of the developments we manage have access to a dedicated professional team who will provide emergency assistance whenever it is needed.

Our office hours are 9am to 5pm, Monday to Friday (excluding Bank Holidays).  Outside of these office hours, the emergency contact number to dial is 0345 646 0213.  This is available 365 days a year, including evenings, weekends and Bank Holidays.

 

Our complaints procedure

Pembroke Property Management strives to provide a high-quality standard of service to all our clients.  Should you ever feel dissatisfied with our service, we want you to tell us about it.  Our aim is to deal with any concerns fairly and quickly and we hope that our complaints procedure will resolve any such issues. 

If you have a complaint, please put it in writing to us, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Redress Scheme to consider without our final viewpoint on the matter). 

What will happen next? 

  • We will send you a letter or email acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. 
  • We will then investigate your complaint. This will normally be dealt with by an office manager, who will review your file and speak to the member of staff who dealt with you.  We will endeavour to send you a formal written outcome of our investigation within 15 working days of sending the acknowledgement letter or email. 
  • If, at this stage, you are still not satisfied, you should contact us in writing again and we will arrange for a separate review to take place by a senior member of staff. 
  • We will endeavour to write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If longer is needed, we will inform you in writing, with an explanation, and give you an indication of timescales. 
  • If you are still not satisfied after the last stage of the in-house complaints procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from the Property Redress Scheme.

Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH

0333 321 9418 info@theprs.co.uk

Please note the following: 

You will need to submit your complaint to the Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case.  The Property Redress Scheme requires that all complaints are addressed through this in-house complaints’ procedure, before being submitted for an independent review.