Communication is key
New clients often contact us because they are frustrated by a lack of communication with their previous property manager. Many are experiencing spiralling costs and furthermore poor quality of maintenance. They want to see change however each client has a unique set of requirements. We have set up a dedicated team to bring you on board with Pembroke and most of all to deliver our 5 star customer service. Please see some examples of our achievements by viewing our blog entitled Turning Round Poorly Managed Blocks.
Very seldom do we acquire developments which do not have problems or are in need of improvements. The issues / problems vary. Sometimes it is poor management and no actions being taken. Other times the block appearance is very good but scratch the surface and there can be a lot of tensions.
What can we do for you:
- We have created systems in order to adopt these new blocks into our portfolio. We swiftly nurture them to become stable and reduce the level of issues. We have created a team who can repeat the process time and time again and achieve successful results.
- Read some of our case studies to find examples of how we have turned around various developments.
- Its not all about reactive repairs. There are proactive management and planning aspects. We create plans and lists for everything. Long term maintenance plans, annual plans, financial plans, management plans. From the plans we have lists to work through.
- One of the biggest issues leaseholders report when we take over is how long it took the previous agent to respond to their queries. We tackle this head on and we have developed a 5 Star Customer Service Charter. When a client contacts us we want all our staff to deliver a 5 star service. This is communicated to our staff regularly to remind them that we stand out from the rest because of the service we provide.
- Our office location is beside London Bridge Station in Brough and Tunbridge Wells in Kent. This gives us easy access to Bromley and Crystal Palace areas.
- We compile Resident handbooks, subletting forms and a Bulletin Board for your site and further, we tailor these to your needs. Please view some working examples of our client services on our website pembrokepm.co.uk/clients.
- Our approved contractors have a lot of experience working for block management companies in the Haywards Heath area. As a result, they understand the structures and charging methods. For example, contractors break down their invoices and costs. This ensures there is sufficient detail and correct charges are applied to the correct schedule. This is important where there are multiple schedules in a development.
Begin your search for a new property managing agent with us!