We provide a responsive and customer focused services. Our portfolio has grown over the years mostly through word of mouth and recommendations.
We specialise exclusively in Property Management in London and the South East including Haywards Heath and the Crawley area. We have built up a diverse portfolio containing a variety of apartments, houses and commercial premises.
Very seldom do we acquire developments which do not have problems or are in need of improvements. The issues / problems vary. Sometimes it is poor management and no actions being taken. Other times the block appearance is very good but scratch the surface and there can be a lot of tensions.
Directors of management companies are often doing a lot more than we would expect. These Directors feel that they need to because the property manager is not pulling their weight.
We have created systems in order to adopt these new blocks into our portfolio. We swiftly nurture them to become stable and reduce the level of issues. We have created a team who can repeat the process time and time again and achieve successful results.
Read some of our case studies to find examples of how we have turned around various developments.
We do what we say we are going to, when we say we’re going to do it. It is vital for us to communicate with our clients.
Its not all about reactive repairs. There are proactive management and planning aspects. We create plans and lists for everything. Long term maintenance plans, annual plans, financial plans, management plans. From the plans we have lists to work through.
One of the biggest issues leaseholders report when we take over is how long it took the previous agent to respond to their queries. We tackle this head on and we have developed a 5 star customer charter. When a client contacts us we want all our staff to deliver a 5 star service. This is communicated to our staff regularly to remind them that we stand out from the rest because of the service we provide.
Call or send us an email today. Find out how our 5 star customer service has helped thousands of residents.