The reason why clients appoint Pembroke is because we demonstrate that we can improve the customer service and maintenance carried out at the development.
We are often recommended to potential clients by clients who have experienced our 5 Star Customer Service.
Often directors of RMC boards comment that they had lots to do before appointing Pembroke. When Pembroke are appointed, we do all the work and the board’s role is to make key decisions with the information and advice Pembroke provide.
We are experts in turning around poorly managed blocks. We have carried this out on many occasions and we have optimised our processes to achieve harmony between the RMC boards, flat owners and residents.
We have a dedicated team to take on the blocks which have difficult issues to resolved. The team is headed up by Geoff Hollywood, Managing Director at Pembroke. Each of the developments taken on is treated as a project. A list of issues is documented, priorities are set and timelines are created. Then the team get on with making changes and improvements.
“After having suffered 8 years of poor property management from our previous agents, It is fantastic to have an agent who works collaboratively with Leaseholders. Pembroke are responsive to emails and there is always someone available to speak to me when I call.” Leaseholder, Maidstone.
Call or send us an email today. Find out how our 5 star customer service has helped thousands of residents.