Pembroke are experts in turning around poorly managed blocks

The reason why clients appoint Pembroke is because we demonstrate that we can improve the customer service and maintenance carried out at the development.

We are often recommended to potential clients by clients who have experienced our 5 Star Customer Service.

Often directors of RMC boards comment that they had lots to do before appointing Pembroke. When Pembroke are appointed, we do all the work and the board’s role is to make key decisions with the information and advice Pembroke provide.

Issues in the past have included the following:

We are experts in turning around poorly managed blocks. We have carried this out on many occasions and we have optimised our processes to achieve harmony between the RMC boards, flat owners and residents.

We have a dedicated team to take on the blocks which have difficult issues to resolved. The team is headed up by Geoff Hollywood, Managing Director at Pembroke. Each of the developments taken on is treated as a project. A list of issues is documented, priorities are set and timelines are created. Then the team get on with making changes and improvements.

• Major works programme overdue by several years and sometimes insufficient funds available to carry out the works.
• The condition of the communal areas including gardens is poor and managing agents cannot improve it despite changing contractors.
• Extensive arrears and disputes between the current agent and leaseholders.
• Issues with subletting, and short stay lets like Air BnB.
• Poor financial records with the current agent. Not enough transparency with expenditure.
• Reserve fund amount does not correspond with the reserve fund contributions.
• Poor service from the managing agent. They are not getting back on queries or it takes weeks to respond.
• Anti-social behaviour on the Estate. Managing agent has not gained control over it.