Hans Road
Pembroke Property Management is expanding in London and we are now carrying out Block Management in Kensington and Chelsea. This is a case study of one of our recent management takeovers in the area.
We manage a mansion block on Hans Road which was previously two houses now converted into apartments. The conversion is very clever. The lift goes up through the centre of the building and the staircase is circular and wrapped around it. It is an attractive feature in the building.
Pembroke PM were appointed as managing agent by the freehold Resident Management Company. They were tired of the poor service provided by the previous agent. Even the concierge staff where finding it difficult to get a response from the Property Manager and were keen for the change.
One of the main issues frustrating leaseholders were apartments in the development being used for short term letting (e.g. Air B&B). For most long leasehold flats this is not permitted under the terms of the lease.
It can also have an impact with regards the buildings insurance. The property needs to be specially insured for short term letting if it is permitted under the terms of the lease.
Pembroke has effective procedures in place to deal with any breach of lease issues. In first instance, the property manager will quickly liaise with those involved to resolve the compliance issue. If there is an ongoing breach, the property manager will refer the case to our Legal & Compliance team. They will contact the leaseholder who is in breach of lease and work with them and our client to resolve the matter. 95% of lease compliance issues are resolved in house by Pembroke. The remainder issues would be sent to solicitors to issue formal proceedings with costs charged to the leaseholder in breach.
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Property Management covering London, Kent, Sussex and Surrey, including Maidstone, Medway, Bexley, Croydon and Crawley
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